Current Positions

Senior Network Technician

Location: London, ON

Reports to: Chief Technology Officer

Please send resumes to tcox@attachegroup.com. Only qualified candidates will be contacted.

Attache Group Inc, a leading managed IT services provider and value-added reseller in Southern Ontario, is searching for a talented team player to fill the role of Senior Network Technician.  In this role, this individual is the most experienced technical resource for our clients, executing on project-based work and escalations from junior technical staff. The Senior Network Technician designs and implements client’s corporate IT environments and is an expert in the areas of virtualization, networking, server and storage.

 

Basic Functions:
  • Provide IT support for our client’s server, storage and network infrastructure, both on-premise and in the cloud
  • Perform project-based work such as technology upgrades and migrations in Attache’s client base
  • Assist in developing technology standards review process for Attache’s clients to proactively reduce the number of help desk service requests
  • Act as a senior escalation point for Attache’s help desk technician’s where additional skills and knowledge are necessary to resolve a service request
  • Utilize excellent client service skills and ensure proper recording, documentation, and closure of any service issues
  • Assist in the architecture of IT solutions for Attache’s clients
  • Mentor Attache’s junior technical staff

 

Daily Duties and Responsibilities:
  • Execute IT infrastructure projects such as VMware migrations, Office 365 Migrations, firewall implementations and server deployments at a very senior level with minimal supervision
  • Track time and expenses in PSA system (ConnectWise)
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service or project tickets in ConnectWise
  • Assist in monitoring the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Create and maintain client documentation in Attache’s document management tool
  • Improve client service, perception, and overall satisfaction with Attache
  • Act as a Level 3 escalation point for help desk service requests
  • Assist in pre-sales role to architect client IT solutions around virtualization, networking and cloud-computing
  • Proactively review Attache’s client’s environments against our best-practice standards and create remediation plans where applicable
  • Communicate with clients as required (i.e. keeping them informed of incident progress, notifying them of impending changes, agreed outages, etc.)

 

Knowledge, Skills, and/or Abilities Required:  
  • Excellent technical working knowledge of server, SAN and virtualization environments such as Windows Server 2012/2016, HyperV and VMware ESXi
  • Excellent technical working knowledge of WAN and LAN concepts including routers, firewalls, and switches – preference given to candidates with Sophos, Cisco, Aruba or HP ProCurve skills at a senior level
  • Strong interpersonal and communications skills
  • Excellent diagnosis and troubleshooting skills
  • Ability to control client conversations and guide clients to resolution
  • Ability to explain technical concepts to C-level Attache clients, from a business value perspective
  • Well-developed writing and presentation skills
  • Strong IT architecture skills
  • Ability to work in a team-oriented environment
  • Passion to learn about new technology
  • Ability to multi-task and adapt to changing client requests on the fly
  • Self-motivated with the ability to work in a fast-paced environment with little or no supervision
  • Desire to work outside of normal business hours

 

Educational/Vocational/Previous Experience Recommendations:
  • College diploma, preferably in computer science or a related field, or working towards this goal
  • Minimum 5 years of senior IT technical experience – preference given to those candidates with managed services or value-added reseller (VAR) experience
  • Knowledge of ticketing systems like ConnectWise, AutoTask, or Kaseya, a plus
  • Candidates must possess valid drivers license and have their own transportation

Please send resumes to tcox@attachegroup.com. Only qualified candidates will be contacted.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.